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If you have any questions please Contact us

Email:739310778@qq.com

Facebook:739310778@qq.com

What guarantees can I get?

Everyone who shops on AliExpress receives the following guarantees:

  • 1

    Full Refund
    if you don’t receive your order

    You will get a full refund if your order does not arrive within the delivery time promised by the seller.

  • 2

    Full or Partial Refund
    if the item is not as described

    If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Sellers can also offer additional guarantees for their products:

  • 2Domestic Returns

    Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!

  • 3Guaranteed Genuine

    If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

How does Buyer Protection work?

  • 1Contact the Seller

    If your order hasn't arrived within the promised time, or isn't as described 

    Most sellers are happy to quickly resolve any issues.

  • 2Open Dispute to Make a Refund

    If you were unable to resolve the problem with the seller, you can submit a refund request by clicking 

    Here, you can formally discuss solutions with the seller.

  • 3Escalate Dispute to XFUNSHOPPING

    If you are not satisfied with the seller’s solutions, you can  contact to us

    We will mediate between you and the seller to resolve the problem

 

We provide the fundamental technology infrastructure and marketing reach to help merchants, brands and other businesses that provide products, services and digital content to leverage the power of the Internet to engage with their users and customers. Our businesses are comprised of core commerce, cloud computing, digital media and entertainment, innovation initiatives and others. Through investee affiliates, we also participate in the logistics and local services sectors.