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What guarantees can I get?
Everyone who shops on AliExpress receives the following guarantees:
if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
Full or Partial Refund
if the item is not as described
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Sellers can also offer additional guarantees for their products:
Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).
How does Buyer Protection work?
1Contact the Seller
If your order hasn't arrived within the promised time, or isn't as described
Most sellers are happy to quickly resolve any issues.
2Open Dispute to Make a Refund
If you were unable to resolve the problem with the seller, you can submit a refund request by clicking
Here, you can formally discuss solutions with the seller.
3Escalate Dispute to XFUNSHOPPING
If you are not satisfied with the seller’s solutions, you can contact to us
We will mediate between you and the seller to resolve the problem